How does it work? Just three steps:
Our parcel forwarding services
We have lots of additional services. They include free SMS notifications that the order has arrived at our warehouse, checking and taking pictures of your items before forwarding them to Belarus, repacking, and the Personal Shopper service. You always know where your purchase is and are sure it if fine.
An online store does not ship within the UK and only offers pickup?
Don't worry! We will pick up your order and send it to you.
You can't place an order on the website or want to catch a sale?
We have helped thousands of customers from Belarus, and we will help you, too. Browse online stores and send us a shopping list. We will buy items from any seller, receive them, check color and size, and send them to you.
Reliable and fast delivery
Your parcels are delivered by reliable international companies: DPD, DHL, TNT, and Parcel Force.
If the seller does not ship within the UK, we will pick up your items from a pickup location. The cost of the service depends on the distance to the store.
Bargain shopping with VAT refund
We help you refund part of your order value using the VAT refund on online purchases. The money will be credited to your accounts and used to pay for shipping and our services, as well as for new purchases.
Select clothes, shoes, electronics, sporting goods and more. We partner with all stores in the UK.
Delivery
Payment
Get a shipping quote from the UK to Belarus
Rates
Assisted purchase | Virtual address | Happy VAT | eBay order | |
Service fee |
0% for any goods type in any online store |
Free No limit for incoming parcels |
£15 for a first order item, plus additional £5 per every 5 items in an order | 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval |
VAT Return possibility |
No | No | Yes | No |
SKU, size and colour check |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
Minimum fee for each order |
No fee |
No fee | £15 | £8 |
Free storage of orders at our warehouse, up to 100kg |
90 days | 90 days | 90 days | 90 days |
Free storage of packed parcels that are ready for dispatch, up to 100 kg |
30 days | 30 days | 30 days | 30 days |
Fee for each incoming/dispatching parcel |
No | No | No | No |
Standard packaging, average goods |
£1-5, depending on parcel dimensions |
£1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions |
Packaging for large sized or fragile goods and large electronics |
£3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions |
Special enforced packaging if required** |
Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) |
Required verification (documents copies submission) |
No | Yes | No | No |
Orders consolidation/split fee |
£1.50 per each consolidation/split | £1.50 per each consolidation/split | No | £1 per each consolidation/split |
Back-order to main order consolidation fee** |
No | £1.50 per each consolidation | No | No |
Disputing and cases opening with sellers |
Free | Service not provided | Free | Free |
Urgent purchase and urgent packaging (within 1 hour), if required |
£5 | £5 for urgent packaging | £5 | £5 |
Instant SMS-notifications on orders, parcels, messages |
Free | Free | Free | Free |
Contents photos |
£2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos |
Shipment of parcels exceeding 10kg and 20kg |
Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 |
Full list of goods in account |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
Declaration form filling determined by sellers invoice |
Free | Free | Free | Free |
Declaration form filling determined by customers preferences |
£3 per parcel dispatched from Alfa.uk warehouse | £3 per parcel dispatched from Alfa.uk warehouse | Free | £3 per parcel dispatched from Alfa.uk warehouse |
Separate items or whole orders return back to a seller*** |
£10 | £10 | £10 for a whole order return. FREE for partial return. | £10 |
Any other additional services (for example, hangers removal, defects check, functional test etc.) |
£2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) |
Disputing with postal/courier services |
Free | Free for parcels dispatched from Alfa.uk warehouse | Free | Free |
Item collection from over the UK by Alfa.uk driver |
£1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 |
Frequently Asked Questions
We have an online calculator — you can estimate shipping costs for various options and by various companies.
We get your items ready for shipment within 48 hours after they have arrived at our warehouse. If we miss the deadlines, we pay you compensation to the account.
You can do so using the Personal Shopper service. Our manager will buy out the desired items for you. The service is free if you choose the right plan.
Of course, you can. We will repackage and consolidate your purchases into one package. The cost of repackaging starts from 1 pound for ordinary items, 3 pounds for large and fragile, and special packaging starts from 6 pounds per minute of work or 12 pounds per hour + the cost of materials.
The items are stored free of charge in the warehouse for up to 90 days.
Yes, our account manager will help you complete your purchase on Amazon UK. If the seller does not ship the goods, we will pick them up ourselves, check and send them to Belarus in the cheapest way.
Yes, we do work with eBay. If the product is sold only on an in-person meeting, we will pick it up from the seller, check it, and repack it properly.