How does it work? Just three steps:
Our shipping services for your purchases
You can be sure that your items are fine. We will send you an SMS notification when your order arrives at our warehouse, check the package visually for any defects, take pictures of the items before shipping and send you the photos. Find out the services we offer and our conditions and terms.
Shipping anywhere in Croatia
Your packages are delivered with DPD, TNT, DHL, and Parcelforce. You can use your virtual address at the checkout and even shop from sellers who do not ship within the UK. We will pick up your purchases from the pickup point and ship them to you.
Delivery
Payment
VAT refund on your purchases
Get back a part of the spent amount to your account and pay for our services and shipping to Croatia. It's easy. Buy items with high VAT included. The more VAT amount is, the more money we will refund. We cooperate with all the popular UK stores. Shop the clothes for yourself and children, sports and household products, cosmetics, toys, electronics, and more.
We cooperate with all the popular UK stores. Shop for clothes for yourself and children, goods for sports and household products, cosmetics and perfumes, toys, electronics, and much more.
Get a shipping quote from the UK to Croatia
Rates
| Assisted purchase | Virtual address | Happy VAT | eBay order | |
|
Service fee |
0% for any goods type in any online store |
Free No limit for incoming parcels |
£15 for a first order item, plus additional £5 per every 5 items in an order | 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval |
|
VAT Return possibility |
No | No | Yes | No |
|
SKU, size and colour check |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Minimum fee for each order |
No fee |
No fee | £15 | No |
|
Free storage of orders at our warehouse, up to 100kg |
90 days | 90 days | 90 days | 90 days |
|
Free storage of packed parcels that are ready for dispatch, up to 100 kg |
30 days | 30 days | 30 days | 30 days |
|
Fee for each incoming/dispatching parcel |
No | No | No | £1.50 |
|
Standard packaging, average goods |
£1-5, depending on parcel dimensions |
£1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions |
|
Packaging for large sized or fragile goods and large electronics |
£3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions |
|
Special enforced packaging if required** |
Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) |
|
Required verification (documents copies submission) |
No | Yes | No | No |
|
Orders consolidation/split fee |
£1.50 per each consolidation/split | £1.50 per each consolidation/split | No | £1 per each consolidation/split |
|
Back-order to main order consolidation fee** |
No | £1.50 per each consolidation | No | No |
|
Disputing and cases opening with sellers |
Free | Service not provided | Free | Free |
|
Urgent purchase and urgent packaging (within 1 hour), if required |
£5 | £5 for urgent packaging | £5 | £5 |
|
Instant SMS-notifications on orders, parcels, messages |
Free | Free | Free | Free |
|
Contents photos |
£2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos |
|
Shipment of parcels exceeding 10kg and 20kg |
Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 |
|
Full list of goods in account |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Declaration form filling determined by sellers invoice |
Free | Free | Free | Free |
|
Declaration form filling determined by customers preferences |
£3 per parcel dispatched from Alfa.uk warehouse | £3 per parcel dispatched from Alfa.uk warehouse | Free | £3 per parcel dispatched from Alfa.uk warehouse |
|
Separate items or whole orders return back to a seller*** |
£10 | £10 | £10 for a whole order return. FREE for partial return. | £10 |
|
Any other additional services (for example, hangers removal, defects check, functional test etc.) |
£2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) |
|
Disputing with postal/courier services |
Free | Free for parcels dispatched from Alfa.uk warehouse | Free | Free |
|
Item collection from over the UK by Alfa.uk driver |
£1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 |
Popular UK online stores
Questions and answers:
We work fast: your items are packed and shipped within 48 hours. If we miss the promised time, we compensate for the delay.
You can estimate the cost and the shipping time to Croatia using our calculator. Choose the best shipping option.
We have a Assisted Purchase service. You send our manager a list of items, he completes the order for you. The service is free if you select the relating tariff.
You can order from various stores. Your purchases are stored for free in our warehouse for 30 days. We will consolidate all the orders and ship them in one package. The cost of the repacking for standard items starts from 1 pound, valuable and fragile items – from 3 pounds. The cost of the special packaging starts from 6 pounds per 30 minutes of work or 12 pounds per hour + the cost of materials.
We cooperate with global shipping companies: DPD, TNT, DHL, and Parcelforce. We select the best offer for shipping to Croatia for each customer.