Shopping in the UK and shipping to Malaysia

Are your goods available online, but the seller doesn’t ship to Malaysia? Alfa.uk allow you to shop on any online marketplace: Boden, Asos, John Lewis, Luch or Amazon UK. Shop online in the UK and get your goods shipped to anywhere in Malaysia. Buy what you want, and we’ll deliver to you!

How does it work? Just three steps:

We provide you with a free "virtual address". This is the real UK address of our UK warehouse.
You shop online in the UK and specify your "virtual address" for delivery. Your items will be delivered to our warehouse address.
We receive your order at our warehouse, pack it, and ship it to Malaysia.

Easy online shopping with us

Sign up to our website and get a free UK virtual address. Indicate it when shopping online at checkout. As soon as your goods arrive at our warehouse, we will notify you by SMS for free.

We offer various services to make your shopping experience even more convenient and enjoyable. Storage up to 90 days, consolidation of goods in one package, taking photos, checking the item color and size. Check out the options and choose the ones you need.

Best companies for international shipping

Everyone loves fast shipping! We work with reliable international companies: TNT, DHL, Parcelforce Worldwide, and DPD. Your package will arrive as quickly as possible.

Shop at any store. If the seller doesn’t ship within the UK, we will pick up your purchases from a pickup location.

If you face any difficulties when placing an order or paying for it, we can order the goods and buy them out for you. Just use the Personal Shopper service.

Savings with VAT refund

Choose items with large VAT in UK online stores and get the value of your order partly refunded. The larger VAT in your order, the more profitable the refund. You can use it to pay for our services and shipping, and the rest of the amount will be credited back to your account.

Rates

  Assisted purchase Virtual address Happy VAT eBay order

Service fee

0% for any goods type in any online store Free
No limit for incoming parcels
£15 for a first order item, plus  additional £5 per every 5 items in an order 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval

VAT Return possibility

No No Yes No

SKU, size and colour check

Free £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) Free Free

Minimum fee for each order

No fee
No fee £15 £8

Free storage of orders at our warehouse, up to 100kg

90 days 90 days 90 days 90 days

Free storage of packed parcels that are ready for dispatch, up to 100 kg

30 days 30 days 30 days 30 days

Fee for each incoming/dispatching parcel

No No No No
 

Standard packaging, average goods

  £1-5, depending on parcel dimensions
  £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions
 

Packaging for large sized or fragile goods and large electronics

  £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions

Special enforced packaging if required**

Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.)
 

Required verification  (documents copies submission)

  No   Yes   No   No

Orders consolidation/split fee

  £1.50 per each consolidation/split   £1.50 per each consolidation/split   No   £1 per each consolidation/split

Back-order to main order consolidation fee**

  No   £1.50 per each consolidation   No   No

Disputing and cases opening with sellers

  Free   Service not provided   Free   Free

Urgent purchase and urgent packaging (within 1 hour), if required

  £5    £5 for urgent packaging   £5    £5 

Instant SMS-notifications on orders, parcels, messages

  Free   Free   Free   Free

Contents photos

  £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos

Shipment of parcels exceeding 10kg and 20kg

  Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50

Full list of goods in account

  Free   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   Free   Free

Declaration form filling determined by sellers invoice

  Free   Free   Free   Free

Declaration form filling determined by customers preferences

  £3 per parcel dispatched from Alfa.uk warehouse £3 per parcel dispatched from Alfa.uk warehouse   Free £3 per parcel dispatched from Alfa.uk warehouse

Separate items or whole orders return back to a seller***

£10 £10 £10 for a whole order return. FREE for partial return. £10

Any other additional services (for example, hangers removal, defects check, functional test etc.)

  £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)

Disputing with postal/courier services

  Free   Free for parcels dispatched from Alfa.uk warehouse   Free   Free
 

Item collection from over the UK by Alfa.uk driver

  £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10    £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10

Popular UK online stores

Questions and answers

How long does it take to ship a purchase to Malaysia?

The cost and shipping time depend on the courier service and shipping method. We process and ship your packages within 48 hours after they arrive at our warehouse and guarantee a fast service. In case of a delay, we will credit compensation to your account.

How can I place an order in UK stores that do not accept payments from international buyers?

We offer a Personal Shopper service and do the shopping for you. Order what you want — we will check the availability of the items and buy them out. The service is free, you just need to choose the appropriate fare when registering on the website.

Can I shop in several stores?

Yes, you can. Shop in several online stores, combine the items in one package and save on shipping. Take advantage of our repackaging service. Cost for standard items is up to £5 and for large, fragile items and electronics is up to £10. Repackaging under a special request costs £6-30 per minute or £12 per hour + material cost.

What items can I order in the UK?

You can shop for clothes, shoes, toys, cosmetics, accessories, electronics, and sporting goods from popular British brands you like. A full list of available stores will be shown after registration on our website.

Delivery

DHL TNT Parcelforce DPD

Payment

paypal Visa MasterCard Banktransfer bitcoin