How does it work? Just three steps:
Easy online shopping with us
Sign up to our website and get a free UK virtual address. Indicate it when shopping online at checkout. As soon as your goods arrive at our warehouse, we will notify you by SMS for free.
We offer various services to make your shopping experience even more convenient and enjoyable. Storage up to 90 days, consolidation of goods in one package, taking photos, checking the item color and size. Check out the options and choose the ones you need.
Delivery
Payment
Best companies for international shipping
Everyone loves fast shipping! We work with reliable international companies: TNT, DHL, Parcelforce Worldwide, and DPD. Your package will arrive as quickly as possible.
Shop at any store. If the seller doesn’t ship within the UK, we will pick up your purchases from a pickup location.
If you face any difficulties when placing an order or paying for it, we can order the goods and buy them out for you. Just use the Personal Shopper service.
Savings with VAT refund
Choose items with large VAT in UK online stores and get the value of your order partly refunded. The larger VAT in your order, the more profitable the refund. You can use it to pay for our services and shipping, and the rest of the amount will be credited back to your account.
Get a shipping quote from the UK to Malaysia
Rates
| Assisted purchase | Virtual address | Happy VAT | eBay order | |
|
Service fee |
0% for any goods type in any online store |
Free No limit for incoming parcels |
£15 for a first order item, plus additional £5 per every 5 items in an order | 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval |
|
VAT Return possibility |
No | No | Yes | No |
|
SKU, size and colour check |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Minimum fee for each order |
No fee |
No fee | £15 | £8 |
|
Free storage of orders at our warehouse, up to 100kg |
90 days | 90 days | 90 days | 90 days |
|
Free storage of packed parcels that are ready for dispatch, up to 100 kg |
30 days | 30 days | 30 days | 30 days |
|
Fee for each incoming/dispatching parcel |
No | No | No | No |
|
Standard packaging, average goods |
£1-5, depending on parcel dimensions |
£1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions |
|
Packaging for large sized or fragile goods and large electronics |
£3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions |
|
Special enforced packaging if required** |
Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) |
|
Required verification (documents copies submission) |
No | Yes | No | No |
|
Orders consolidation/split fee |
£1.50 per each consolidation/split | £1.50 per each consolidation/split | No | £1 per each consolidation/split |
|
Back-order to main order consolidation fee** |
No | £1.50 per each consolidation | No | No |
|
Disputing and cases opening with sellers |
Free | Service not provided | Free | Free |
|
Urgent purchase and urgent packaging (within 1 hour), if required |
£5 | £5 for urgent packaging | £5 | £5 |
|
Instant SMS-notifications on orders, parcels, messages |
Free | Free | Free | Free |
|
Contents photos |
£2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos |
|
Shipment of parcels exceeding 10kg and 20kg |
Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 |
|
Full list of goods in account |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Declaration form filling determined by sellers invoice |
Free | Free | Free | Free |
|
Declaration form filling determined by customers preferences |
£3 per parcel dispatched from Alfa.uk warehouse | £3 per parcel dispatched from Alfa.uk warehouse | Free | £3 per parcel dispatched from Alfa.uk warehouse |
|
Separate items or whole orders return back to a seller*** |
£10 | £10 | £10 for a whole order return. FREE for partial return. | £10 |
|
Any other additional services (for example, hangers removal, defects check, functional test etc.) |
£2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) |
|
Disputing with postal/courier services |
Free | Free for parcels dispatched from Alfa.uk warehouse | Free | Free |
|
Item collection from over the UK by Alfa.uk driver |
£1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 |
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Questions and answers
The cost and shipping time depend on the courier service and shipping method. We process and ship your packages within 48 hours after they arrive at our warehouse and guarantee a fast service. In case of a delay, we will credit compensation to your account.
We offer a Personal Shopper service and do the shopping for you. Order what you want — we will check the availability of the items and buy them out. The service is free, you just need to choose the appropriate fare when registering on the website.
Yes, you can. Shop in several online stores, combine the items in one package and save on shipping. Take advantage of our repackaging service. Cost for standard items is up to £5 and for large, fragile items and electronics is up to £10. Repackaging under a special request costs £6-30 per minute or £12 per hour + material cost.
You can shop for clothes, shoes, toys, cosmetics, accessories, electronics, and sporting goods from popular British brands you like. A full list of available stores will be shown after registration on our website.