How does it work? Just three steps:
Our forwarding services
We work to make your shopping experience easy and enjoyable. We send free SMS notifications to let you know that your order has arrived at the warehouse. We check the items, take photos and send the latter to you. You can be sure that everything is fine with your order. For more information, please, visit our Rates.
An online store does not ship within the UK and only offers pickup?
Don't worry! We will pick up your order and send it to you.
You can't place an order on the website or want to catch a sale?
We have helped thousands of customers from Turkmenistan, and we will help you too. Browse online stores and send us a shopping list. We will buy items from any seller, receive them, check color and size and send them to you.
Inexpensive and reliable delivery
We cooperate with international companies: DPD, TNT, DHL, Parcelforce. Our managers select the most suitable delivery methods for everyone.
You can order even from sellers who do not arrange shipping within the UK. We will collect your purchase from their pickup center. The cost of this service depends on the distance to the store.
VAT refund for online shopping
We can help you save money when shopping online in the UK. Choose items with high VAT and apply for its refund. The funds will be credited to your account. Use them to pay for shipping, other services and new orders.
Shop for whatever you want in the UK shops. We cooperate with all sellers and platforms.
Delivery
Payment
Get a shipping quote from the UK to Turkmenistan
Rates
| Assisted purchase | Virtual address | Happy VAT | eBay order | |
|
Service fee |
0% for any goods type in any online store |
Free No limit for incoming parcels |
£15 for a first order item, plus additional £5 per every 5 items in an order | 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval |
|
VAT Return possibility |
No | No | Yes | No |
|
SKU, size and colour check |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Minimum fee for each order |
No fee |
No fee | £15 | No |
|
Free storage of orders at our warehouse, up to 100kg |
90 days | 90 days | 90 days | 90 days |
|
Free storage of packed parcels that are ready for dispatch, up to 100 kg |
30 days | 30 days | 30 days | 30 days |
|
Fee for each incoming/dispatching parcel |
No | No | No | £1.50 |
|
Standard packaging, average goods |
£1-5, depending on parcel dimensions |
£1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions |
|
Packaging for large sized or fragile goods and large electronics |
£3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions |
|
Special enforced packaging if required** |
Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) |
|
Required verification (documents copies submission) |
No | Yes | No | No |
|
Orders consolidation/split fee |
£1.50 per each consolidation/split | £1.50 per each consolidation/split | No | £1 per each consolidation/split |
|
Back-order to main order consolidation fee** |
No | £1.50 per each consolidation | No | No |
|
Disputing and cases opening with sellers |
Free | Service not provided | Free | Free |
|
Urgent purchase and urgent packaging (within 1 hour), if required |
£5 | £5 for urgent packaging | £5 | £5 |
|
Instant SMS-notifications on orders, parcels, messages |
Free | Free | Free | Free |
|
Contents photos |
£2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos |
|
Shipment of parcels exceeding 10kg and 20kg |
Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 |
|
Full list of goods in account |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Declaration form filling determined by sellers invoice |
Free | Free | Free | Free |
|
Declaration form filling determined by customers preferences |
£3 per parcel dispatched from Alfa.uk warehouse | £3 per parcel dispatched from Alfa.uk warehouse | Free | £3 per parcel dispatched from Alfa.uk warehouse |
|
Separate items or whole orders return back to a seller*** |
£10 | £10 | £10 for a whole order return. FREE for partial return. | £10 |
|
Any other additional services (for example, hangers removal, defects check, functional test etc.) |
£2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) |
|
Disputing with postal/courier services |
Free | Free for parcels dispatched from Alfa.uk warehouse | Free | Free |
|
Item collection from over the UK by Alfa.uk driver |
£1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 |
Popular UK online stores
Frequently Asked Questions
We will inspect, repack and ship your package within 48 hours after the purchase have arrived at our warehouse. If we fail to meet this deadline, you will get compensation to your account.
Estimate the cost of shipping to Turkmenistan using our online calculator. It displays all shipping methods and courier services.
Use our Assisted Purchase service. Pass over a list of the items you want to our manager. He will place an order and pay for it on your behalf. The service is free if you select the appropriate plan.
You can shop in several stores. We store your orders free of charge for up to 90 days and consolidate them into one package for cheaper shipping.
The cost of repacking starts from 1 pound for ordinary items and 3 pounds for large and fragile goods, while special packaging starts from 6 pounds per 30 minutes of work or 12 pounds per hour + the cost of materials.
We do work with Amazon UK. If the seller does not ship to Turkmenistan, we will collect and check your items, select the best shipping method and send the purchase to you.
You can make any purchases on eBay. If the selected products are not shipped to Turkmenistan, we will collect them from a seller in person, inspect, repack and ship to you.