Help & Advice

Is it faster to receive goods using Virtual Address service or placing an order through Alfa.uk Assisted Purchase service?
If an order is placed through Alfa.uk Assisted Purchase service it is to be processed within 1 working day. There is also an option for...

Security tips for newcomers
Here are basic tips for beginners that could be useful for secure internet shopping and help to avoid the most common mistakes. Let's...

How to assess the reliability of an online store?
What should you check in the first place? If you are browsing a big popular online-store website there is no ground to suspect any fraud however...

Will my international postage have tracking?
All parcels sent with us are fully trackable, from the moment a parcel is received at our warehouse to when it arrives at its final...

Are there any countries I can't send to?
Although the delivery is possible to hundreds of locations around the world, there are certain countries we cannot ship to, including: ...

Where can I make a purchase? Which stores do you recommend?
For clothing and footwear shopping we recommend using proven well-known online stores. This will ensure your order to be delivered as fast...

How do I place an order with payment through Alfa.uk Assisted Purchase service?
Please login to your account, find "Place an order" menu and follow the instructions. You can find the step guide for the whole process ...

Where can I find any item of goods at the best price?
We highly recommend using only proven well-known online stores for you clothing and footwear search. It will help to ensure your order to be...

Does Next store accept payments from other countries?
Regrettably, Next store doesn't suit for Virtual address service as it delivers orders to the billing-address of an actual payer. You can...

What is the most suitable payment method?
PayPal is the most efficient payment method for orders under 350 pounds requiring quick processing. If a customer is interested in operations...

How can I withdraw the funds from my account balance?
It is necessary to contact our support team through your account for the funds to be returned to your original payment method. If the balance...

What are the maximum weight and dimensions for a parcel?
Allowed dimensions and weight depend on a delivery method. Parcelforce Worldwide - Global Priority Parcel...

What is the standard delivery time?
The average courier services delivery time (DPD, UPS, FEDEX etc.) very from 2 to 10 days. Full tracking is available ...

What are the insurance conditions?
The below listed courier services can provide a parcel insurance against  loss or damage. The amount of the maximum insurance...

Can I change delivery method after a parcel is ready for dispatch?
Yes, the delivery method can be changed. Please, contact our support team by any means of communication offered at our website. ...

Why has my parcel become heavier?
It is absolutely normal for a parcel getting heavier after orders are packed for further international shipping. Judging by our experience...

Where should I specify the delivery address that is different from the one in the account?
The alternative delivery address may be specified in "Additional comments" to a parcel during forming a request for its packing. Important!...

What are the customs limits?
When a parcel is sent outside the UK it may be subject to custom charges. Customs charges will be determined when a parcel arrives at a...

What do I do if my order was delivered to Alfa.uk warehouse only partially?
Sometimes online stores may dispatch an order not as one shipment but split it into several parts and send separately...

Regarding the consolidation fee for orders purchased with Alfa.uk Assisted Purchase
What is the reason for Alfa.uk to charge orders consolidation/split fee? Each order is a sole independent unit that requires involvement of...