Help & Advice

Delivery

Will my international postage have tracking?
All parcels sent with us are fully trackable, from the moment a parcel is received at our warehouse to when it arrives at its final...

Are there any countries I can't send to?
Although the delivery is possible to hundreds of locations around the world, there are certain countries we cannot ship to, including: ...

What are the maximum weight and dimensions for a parcel?
Allowed dimensions and weight depend on a delivery method. Parcelforce Worldwide - Global Priority Parcel...

What is the standard delivery time?
The average courier services delivery time (DPD, UPS, FEDEX etc.) very from 2 to 10 days. Full tracking is available ...

What are the insurance conditions?
The below listed courier services can provide a parcel insurance against  loss or damage. The amount of the maximum insurance...

Can I change delivery method after a parcel is ready for dispatch?
Yes, the delivery method can be changed. Please, contact our support team by any means of communication offered at our website. ...

Why has my parcel become heavier?
It is absolutely normal for a parcel getting heavier after orders are packed for further international shipping. Judging by our experience...

Where should I specify the delivery address that is different from the one in the account?
The alternative delivery address may be specified in "Additional comments" to a parcel during forming a request for its packing. Important!...

What are the customs limits?
When a parcel is sent outside the UK it may be subject to custom charges. Customs charges will be determined when a parcel arrives at a...

What do I do if my order was delivered to Alfa.uk warehouse only partially?
Sometimes online stores may dispatch an order not as one shipment but split it into several parts and send separately...

Is it possible to arrange delivery with an alternative courier services?
Sometimes a customer may wish to have their parcel delivered with various courier services not stated in the delivery page. In such...

Can a packed parcel be repacked once again when at Alfa.uk warehouse?
Sometimes a parcel is already packed and is to be dispatched from Alfa.uk warehouse but a customer needs to repack it to change its...

A seller refuses to ship items and agrees to "Collection in person Only". Can Alfa.uk pick up such items from a seller and deliver them to the warehouse?
We offer you several options for the delivery within the UK (seller/store to warehouse): 1. Individual item collection by our...

My products are already at the Alfa.uk warehouse. How do I order their dispatch?
To order a parcel dispatch you need to go to "My Warehouse" in your account, choose the orders you wish to send by ticking them off and select...

What is actual weight and volumetric weight?
Actual weight is a number a parcel obtains upon weighing out. Volumetric weight is a number calculated with a parcel dimensions. The...

Is it possible to send a parcel to a different address or recipient?
We can send goods to any address or recipient's name specified by a customer if goods are purchased with Alfa.uk Assisted Purchase service...