Help & Advice


Is it possible to send a parcel to a different address or recipient?

We can send goods to any address or recipient's name specified by a customer if goods are purchased with Assisted Purchase service and paid via Skrill or bank transfer. If paying with Paypal the actual recipient's name and delivery address should be specified while making a transaction.

A parcel will only be sent to the address provided with Paypal transaction. Note, the delivery address is automatically generated from  account details if not stated otherwise with the payment. The address specified in Paypal account will not be used.

The actual recipient's name or/and delivery address is specified when topping up account at "Change the delivery address" section.

Important! According to the Terms of Use of the Virtual Address service parcels can only be sent to the name of account holder regardless of the chosen payment method. The restriction is reconsidered for our regular customers.