Help & Advice


My products are already at the warehouse. How do I order their dispatch?

To order a parcel dispatch you need to go to "My Warehouse" in your account, choose the orders you wish to send by ticking them off and select ‘Add Selected Orders to Parcel’:

You may also prioritize your orders for shipping by setting off the red flag. Those orders marked with reg flag will be added to a parcel above all others.

Parcels are packed for shipping within 48 hours after receiving the very dispatch request formed by a customer (provided that the request is made on a working day).

Once your parcel is prepared for shipment you are issued with delivery invoice. A parcel is dispatched after the delivery invoice has been paid in full.