Help & Advice

Delivery

What are the insurance conditions?


The below listed courier services can provide a parcel insurance against  loss or damage.

The amount of the maximum insurance indemnity depend on a delivery method.


The cost of insurance against loss or damage is 5% of the content value.


Parcelforce Worldwide - Global Priority - Parcel Protection up to the value of £10,000

Parcelforce Worldwide - Euro Economy - Parcel Protection up to the value of £10,000


FedEx World Economy - Parcel Protection up to the value of £10,000

FedEx World Express - Parcel Protection up to the value of £10,000


Hermes International Collection - Parcel Protection up to the value of £5,000


UPS Standard - Parcel Protection up to the value of £10,000
   
UPS Express - Parcel Protection up to the value of £10,000

UPS Express Saver - Parcel Protection up to the value of £10,000


TNT Express - Parcel Protection up to the value of £10,000

TNT Economy Express - Parcel Protection up to the value of £10,000


DPD Classic European - Parcel Protection up to the value of £10,000

DPD Air Classic - Parcel Protection up to the value of £10,000


Landmark Collection - Parcel Protection up to the value of £10,000


Parcel protection will become invalid if you send items which fall under the prohibited items list.

Please ensure that the items you’re sending are not on your courier’s prohibited items list. You can check the list here https://www.parcel2go.com/prohibited-items

Items found in any of our couriers’ network and deemed to be prohibited can be held by the courier and dealt with as they see fit, including but not limited to, disposing of the item.


Items Protected For Loss Only:

The services provided to us by the couriers will send the following items, however, they will not protect for any damage.

If the item is lost within their network they will refund the cost of the carriage and the items value (Parcel protection must be taken out for any loss to be claimed)

  • Antiques
  • Any Type Of Wooden Flooring Including Laminate
  • Coffee Machines, Coffee Grinders, Coffee Roasters
  • Cycles, Bicycles, Unicycles, Tricycles.
  • Electrical Appliances - Such As Cameras, Monitors, Computers, Drones, Tvs Or Items Related To
  • Fishing Rods
  • Furniture
  • Knitting Machines Or Sewing Machines
  • Models, Kits
  • Musical Instruments Including Amplifiers, Speakers Or Turntables. All Musical Instruments Must Be Sent In A Hard Case And Boxed
  • Suitcase - A Suitcase Will Not Be Protected If This Is Used As Packaging For Internal Items.
  • Surfboards
  • Telescopes Or Microscopes
  • Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings


No Protection items: 

The following items (or any item similar in description or content) can only be carried on a no-protection basis on any service. Any person sending such an item does so at their own risk:

  • Ceramics / Porcelain / China / Stone / Granite / Marble 
  • Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirrors, Spectacles, Windows, Perspex 
  • Packaging - Including The Box, Media Packaging, Suitcases Used As Packaging 
  • Precious Metals And Stones - Including Gold, Silver, Gems, Diamond - Including In Jewellery Form 
  • Small Vehicle Parts Including Headlights, Taillights, Gearboxes, Motorcycle Parts 
  • Watches
  • Cosmetics