Help & Advice

Personal Account

Is it possible to get a description of what’s inside a parcel (list of contents)?

For parcels containing orders that were ordered and paid for through Assisted Purchase service you can get a contents list for free. The contents list can only be obtained for parcels that are in transit from the UK. Go to the ‘My Warehouse’ menu and click on the "Shipped" tab:

After that open the menu of a parcel in question and click on ‘Create a List of Contents’ at the bottom of the page. Upon request you can get a list of contents including delivery cost.

Please note that the service of parcel contents description is an additional paid service for orders bought and delivered to ‘Virtual Address’. The service fee depends on contents quantity in a parcel. Please contact our support team to get quote for this service.