Help & Advice

Pre-order FAQ

Is it faster to receive goods using Virtual Address service or placing an order through Alfa.uk Assisted Purchase service?
If an order is placed through Alfa.uk Assisted Purchase service it is to be processed within 1 working day. There is also an option for...

Where can I make a purchase? Which stores do you recommend?
For clothing and footwear shopping we recommend using proven well-known online stores. This will ensure your order to be delivered as fast...

How do I place an order with payment through Alfa.uk Assisted Purchase service?
Please login to your account, find "Place an order" menu and follow the instructions. You can find the step guide for the whole process ...

What is a parcel?
Parcels are individually wrapped packages (boxes, postal tubes, etc.). Example 1. Two packages arrived at the Alfa.uk warehouse within one...

What is Account Verification and do I need to pass it?
What is Account Verification and do I need to pass it?  Account Verification is a confirmation of identity of an account holder in...

Virtual Address – do I need to inform Alfa.uk that a parcel is going to be delivered to the warehouse?
If you decide to use our warehouse for the delivery of your parcel(s), it is not obligatory to inform us about parcels that are to...