Help & Advice

Pre-order FAQ

Virtual Address – do I need to inform Alfa.uk that a parcel is going to be delivered to the warehouse?

If you decide to use our warehouse for the delivery of your parcel(s), it is not obligatory to inform us about parcels that are to arrive at our warehouse. Still that may be useful to upload your order tracking number on Virtual Address account section. 

However, before using our address, a customer must open an account providing the full name during registration. Otherwise, we will not be able to identify who a parcel belongs to and it will be stored at our warehouse among unidentified parcels.