| Assisted purchase | Happy VAT | eBay order | |
|
Service fee |
0% for any goods type in any online store | £15 for a first order item, plus additional £5 per every 5 items in an order | 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval |
|
VAT Return possibility |
No | Yes | No |
|
SKU, size and colour check |
Free | Free | Free |
|
Minimum fee for each order |
No fee |
£15 | No |
|
Free storage of orders at our warehouse, up to 100kg |
90 days | 90 days | 90 days |
|
Free storage of packed parcels that are ready for dispatch, up to 100 kg |
30 days | 30 days | 30 days |
|
Fee for each incoming/dispatching parcel |
No | No |
£1.50 |
|
Standard packaging, average goods |
£1-5, depending on parcel dimensions |
£1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions |
|
Packaging for large sized or fragile goods and large electronics |
£3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions |
|
Special enforced packaging if required** |
Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) |
|
Required verification (documents copies submission) |
No | No | No |
|
Orders consolidation/split fee |
£1.50 per each consolidation/split | No | £1 per each consolidation/split |
|
Back-order to main order consolidation fee** |
No | No | No |
|
Disputing and cases opening with sellers |
Free | Free | Free |
|
Urgent purchase and urgent packaging (within 1 hour), if required |
£5 | £5 | £5 |
|
Instant SMS-notifications on orders, parcels, messages |
Free | Free | Free |
|
Contents photos |
£2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos |
|
Shipment of parcels exceeding 10kg and 20kg |
Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 |
|
Full list of goods in account |
Free | Free | Free |
|
Separate items or whole orders return back to a seller*** |
£10 | £10 for a whole order return. FREE for partial return. | £10 |
|
Any other additional services (for example, hangers removal, defects check, functional test etc.) |
£2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) |
|
Disputing with postal/courier services |
Free | Free | Free |
|
Item collection from over the UK by Alfa.uk driver |
£1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 |
* Sometimes online stores do not send a whole order in one shipment due to various reasons such as high quantity of items in an order or out-of-stock items may be sent separately once in stock again etc. Such back-orders arrive at our warehouse later than the rest part of an order. We consolidate such back-orders with the items received for this order at no additional cost providing it is an "Assisted purchase" order.
** Special packaging is to be made for all fragile contents. If Alfa.uk employees estimate the approximate cost of a package to be more than £10, an online message is sent to a customer's personal account with a request to confirm the necessity for special packaging.
*** As well as the cost of Alfa.uk returns service fee, a customer is liable to cover the returns delivery cost should a seller does not provide free/prepaid returns.