Rates For All Transport Services alfa.uk


  Assisted purchase Virtual address Happy VAT eBay order

Service fee

0% for any goods type in any online store Free
No limit for incoming parcels
£15 for a first order item, plus  additional £5 per every 5 items in an order 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval

VAT Return possibility

No No Yes No

SKU, size and colour check

Free £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) Free Free

Minimum fee for each order

No fee
No fee £15 £8

Free storage of orders at our warehouse, up to 100kg

90 days 90 days 90 days 90 days

Free storage of packed parcels that are ready for dispatch, up to 100 kg

30 days 30 days 30 days 30 days

Fee for each incoming/dispatching parcel

No No No No
 

Standard packaging, average goods

  £1-5, depending on parcel dimensions
  £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions
 

Packaging for large sized or fragile goods and large electronics

  £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions

Special enforced packaging if required**

Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.)
 

Required verification  (documents copies submission)

  No   Yes   No   No

Orders consolidation/split fee

  £1.50 per each consolidation/split   £1.50 per each consolidation/split   No   £1 per each consolidation/split

Back-order to main order consolidation fee**

  No   £1.50 per each consolidation   No   No

Disputing and cases opening with sellers

  Free   Service not provided   Free   Free

Urgent purchase and urgent packaging (within 1 hour), if required

  £5    £5 for urgent packaging   £5    £5 

Instant SMS-notifications on orders, parcels, messages

  Free   Free   Free   Free

Contents photos

  £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos

Shipment of parcels exceeding 10kg and 20kg

  Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50

Full list of goods in account

  Free   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   Free   Free

Declaration form filling determined by sellers invoice

  Free   Free   Free   Free

Declaration form filling determined by customers preferences

  £3 per parcel dispatched from Alfa.uk warehouse £3 per parcel dispatched from Alfa.uk warehouse   Free £3 per parcel dispatched from Alfa.uk warehouse

Separate items or whole orders return back to a seller***

£10 £10 £10 for a whole order return. FREE for partial return. £10

Any other additional services (for example, hangers removal, defects check, functional test etc.)

  £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)

Disputing with postal/courier services

  Free   Free for parcels dispatched from Alfa.uk warehouse   Free   Free
 

Item collection from over the UK by Alfa.uk driver

  £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10    £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10
* Sometimes online stores do not send a whole order in one shipment due to various reasons such as high quantity of items in an order or out-of-stock items may be sent separately once in stock again etc. Such back-orders arrive at our warehouse later than the rest part of an order. We automatically consolidate such back-orders with the items received for this order at no additional cost providing it is an "Assisted purchase" order. However, should we receive multiple parcels for one order purchased by a client using ‘Virtual Address’ service, a consolidation fee of £1.5 will be applied per each separate order or back-order .
** Special packaging is to be made for all fragile contents. If Alfa.uk employees estimate the approximate cost of a package to be more than £10, an online message is sent to a customer's personal account with a request to confirm the necessity for special packaging.
*** As well as the cost of Alfa.uk returns service fee,  a customer is liable to cover the returns delivery cost should a seller does not provide free/prepaid returns.