The opportunity to shop as the UK resident
Suits to purchase from the most of the UK stores and eBay
Personal independent order management
In compliance with the declared deadlines
What does the service include?
The Virtual address service includes receiving, storing and forwarding customers’ parcels. We offer 90 days of free storage. The delivery cost is calculated according to the current rates.
How it works
Customers place an order with an online store or eBay stating our warehouse address as the delivery address and their names as the Recipient. Even if a parcel is certified and requires a signature upon delivery we sign for it on your behalf and receive it.
Customers will be notified with an email and a free SMS notification after the order is delivered to our warehouse. All orders are managed by customers in their accounts in ‘My Warehouse’ section personally. After a customer forms a parcel for further shipment we pack the goods and issue a delivery invoice. Once the invoice is paid the parcel is sent over to the customer. They will receive a notification with the tracking number and a link for the online tracking.
Important! The service must be activated before using. Visit "Virtual Address" section in your account to proceed. The service activation is free.
Photos, detailed description of goods received, consolidation and other services for the orders
Unlike the Assisted purchase service the Virtual Address service does not include checking and describing of goods received at the warehouse. Once an order is delivered to our warehouse a customer is then notified of a sender's info (if any) and the order weight. A customer is notified via email and with free SMS to the customer's provided phone number. Consolidation, the check of goods, the contents description, the photos of goods and any other additional requests can be ordered through ‘My Orders’ section in the account. All of these services are optional and can be additionally ordered by a customer if necessary. Rates for these and other additional services can be found here.
Additional information about any possible expenses connected with Virtual address service is also available at Rates.
Most frequently asked question
If an order is placed through Alfa.uk Assisted Purchase service it is to be processed within 1 working day. There is also an option for an "urgent purchase" service for an order to be processed within 1 working hour.
You can purchase at any moment available when using virtual address service. An order is usually dispatched the next day after it is placed (this information is available at a store website in Delivery/Shipping section) .
The cost of sending a purchase from the UK will be calculated individually based witch country you are shipping on, the weight and size of the parcel, as well as on the chosen courier service.
You can calculate the cost of the service on our website - https://alfa.uk/delivery
You can choose of courier services and country. You can also find out the approximate delivery date of your purchase.
If you decide to use our warehouse for the delivery of your parcel(s), it is not obligatory to inform us about parcels that are to arrive at our warehouse. Still that may be useful to upload your order tracking number on Virtual Address account section.
However, before using our address, a customer must open an account providing the full name during registration. Otherwise, we will not be able to identify who a parcel belongs to and it will be stored at our warehouse among unidentified parcels.
You can return the purchase to the seller. The cost of the return shipment is equal to £10 and is paid by the customer, if the return payment is not made by the seller.
We cooperate with proven courier services - DPD, UPS, FEDEX, etc. The average delivery period is from 2 to 10 days.
Full tracking is available starting from the date of dispatch.
Parcelforce Worldwide - Global Priority - Delivery within 3-5 days
Parcelforce worldwide - Economical delivery in Euros within 4-6 days
FedEx World Economy - Delivery within 4-6 days
FedEx World Express - Delivery within 1-3 days
Hermes International Collection - Delivery within 3-7 days
UPS Standard - Delivery within 3-5 days
UPS express delivery within 1-3 days
UPS Express Saver - Delivery within 1-3 days
TNT Express - Delivery within 1-3 days
TNT Economy Express - Delivery within 4-6 days
DPD Classic European - Delivery within 3-5 days
DPD Air Classic - Delivery within 4-6 days
Landmark Collection - Delivery within 5-8 days
Please visit https://alfa.uk/delivery/ to learn more about shipping methods and get a delivery quota.
Sometimes a parcel is already packed and is to be dispatched from Alfa.uk warehouse but a customer needs to repack it to change its contents. It is possible to carry out, however, the repacking of a ready for dispatch parcel is a paid service of £7. The repacking of a parcel under 2kg is £4.
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Recent parcels
Delivery to different countries
Georgia
Turkmenistan
Kyrgyzstan
Belarus
Azerbaijan
UAE
Phillippines
Indonesia
Italy
Hong Kong
Cyprus
Croatia
Norway
Qatar
Mexico
Malta
Greece
Romania
Kenya
New Zealand
France
Japan
Malaysia
Canada
Singapore
Netherlands
USA
Germany
Australia