Delivery to Kenya

Shipping of parcels from UK online stores to Kenya

It has never been easier to receive packages from the UK online stores in Kenya. If the seller doesn’t provide international shipping, we are there for you. You can order from any retailer like M&S, Argos, H&M, Next and others with a virtual UK address, and we'll ship your purchases directly to your door.

How does it work? Just three steps:

We provide you with a free "virtual address". This is the real UK address of our UK warehouse.
You shop online in the UK and specify your "virtual address" for delivery. Your items will be delivered to our warehouse address.
We receive your order at our warehouse, pack it, and ship it to Kenya.

Convenient shopping and a range of services

Sign up for free to our website, get an individual virtual address and access to all the UK stores and our services. We offer the SMS notification of the order arrival at our warehouse. We also send you pictures of your purchases, check the SKU, color, size, the order state, and defects on your items. It’s very convenient to shop using our services.

Reliable and fast delivery

We work with shipping companies delivering all over the world: DHL, DPD, Parcelforce, and TNT. You can track your package from the moment it leaves our warehouse up to its delivery at the destination.

If the seller doesn’t ship within the UK, we provide a pickup service and collect your order from the stores located at the mainland.

Delivery

DHL TNT Parcelforce DPD

Payment

paypal Visa MasterCard Banktransfer bitcoin

VAT refund on your purchases

Do you want your shopping to be profitable? Select items with the high VAT amount in the price. Use the refund service and get back a part of the amount of your purchases. We will transfer it to your account and you can use this funds to pay for our services.

Get a shipping quote from the UK to Kenya

Rates

  Assisted purchase Virtual address Happy VAT eBay order

Service fee

0% for any goods type in any online store Free
No limit for incoming parcels
£15 for a first order item, plus  additional £5 per every 5 items in an order 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval

VAT Return possibility

No No Yes No

SKU, size and colour check

Free £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) Free Free

Minimum fee for each order

No fee
No fee £15 No

Free storage of orders at our warehouse, up to 100kg

90 days 90 days 90 days 90 days

Free storage of packed parcels that are ready for dispatch, up to 100 kg

30 days 30 days 30 days 30 days

Fee for each incoming/dispatching parcel

No No No £1.50
 

Standard packaging, average goods

  £1-5, depending on parcel dimensions
  £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions
 

Packaging for large sized or fragile goods and large electronics

  £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions

Special enforced packaging if required**

Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.)
 

Required verification  (documents copies submission)

  No   Yes   No   No

Orders consolidation/split fee

  £1.50 per each consolidation/split   £1.50 per each consolidation/split   No   £1 per each consolidation/split

Back-order to main order consolidation fee**

  No   £1.50 per each consolidation   No   No

Disputing and cases opening with sellers

  Free   Service not provided   Free   Free

Urgent purchase and urgent packaging (within 1 hour), if required

  £5    £5 for urgent packaging   £5    £5 

Instant SMS-notifications on orders, parcels, messages

  Free   Free   Free   Free

Contents photos

  £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos

Shipment of parcels exceeding 10kg and 20kg

  Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50

Full list of goods in account

  Free   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   Free   Free

Declaration form filling determined by sellers invoice

  Free   Free   Free   Free

Declaration form filling determined by customers preferences

  £3 per parcel dispatched from Alfa.uk warehouse £3 per parcel dispatched from Alfa.uk warehouse   Free £3 per parcel dispatched from Alfa.uk warehouse

Separate items or whole orders return back to a seller***

£10 £10 £10 for a whole order return. FREE for partial return. £10

Any other additional services (for example, hangers removal, defects check, functional test etc.)

  £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)

Disputing with postal/courier services

  Free   Free for parcels dispatched from Alfa.uk warehouse   Free   Free
 

Item collection from over the UK by Alfa.uk driver

  £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10    £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10

Popular UK online stores

Questions and answers

How long does it take to ship a purchase to Kenya?

We save your time. Packing and sending parcels takes two business days at most. If we miss the deadline, we will credit compensation to your account.

Delivery terms depend on the shipping option and shipping company. Use our online calculator to estimate the costs and time.

How can I shop in UK stores that don’t accept payments from international buyers?

If you can’t pay for your order, please use our Assisted purchase service. We will place orders for you and pay for them. The service is free and you can choose the relating tariff in your personal Account after registering on the website.

Can I shop in several stores?

You can make orders in several stores. Just consolidate your purchases and send them in one package. We will repack your purchases to avoid damage in transit. Repackaging costs from £1 for standard items and from £3 for fragile and large items. The cost of the special packaging starts from 6 pounds per 30 minutes or from 12 pounds per hour + the cost of materials.

Which shipping companies deliver to Kenya?

Packages are delivered to Kenya by international shipping companies: DHL, DPD, Parcelforce, and TNT.


Free sign up Send an application to get access to ALFA.UK services. Our manager will instruct you on how to work with your personal account