Shipping packages from the UK to New Zealand

If your favorite UK brands and marketplaces like M&S, Ted Baker, Argos, George and other don't ship to New Zealand, we will help you. Alfa.uk provides a free virtual UK address for you to shop in any online store. With us, you have access to profitable online shopping and all offers for electronics, clothes, cosmetics, perfumes and much more.

How does it work? Just three steps:

We provide you with a real UK address of our UK warehouse.
You shop online in the UK and specify your "virtual address" for delivery. Your items will be delivered to our warehouse address.
We receive your order at our warehouse, pack it, and ship it to New Zealand.

Shop with us

Sign up for free on our website and simply use your UK address when shopping online. We will notify you of the arrival of goods to our warehouse via SMS.

Want to make sure your order is safe and fine? We offer many additional services. We will check the goods before sending them: color, article, size, working order, defects and send you photos. Going to place several orders? Your items can be stored free of charge in our warehouse for up to 90 days. Check out our services and choose which you need.

Choose a shipping method

We cooperate with reliable international shipping companies: DHL, TNT, DHL, and Parcel Force. They deliver to all cities and regions of New Zealand: Auckland, Wellington, Hamilton, Dunedin, Napier, Tauranga, Nelson, Palmerston North and others.

Any problems with payment or checkout? We provide Personal Shopper services and do the shopping for you. The item doesn’t ship within the UK? We’ll pick it up from a pickup point in the mainland and ship it to you. 

Use our great VAT refund offer

It's very easy! The larger the VAT amount in your online order, the more of the purchase price you can get back. We will transfer funds to your account or allow to use them to pay for our services and shipping. All you need is to use the VAT refund service: place an order and select the Happy VAT section in your account.

Rates

  Assisted purchase Virtual address Happy VAT eBay order

Service fee

0% for any goods type in any online store Free
No limit for incoming parcels
£15 for a first order item, plus  additional £5 per every 5 items in an order 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval

VAT Return possibility

No No Yes No

SKU, size and colour check

Free £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) Free Free

Minimum fee for each order

No fee
No fee £15 £8

Free storage of orders at our warehouse, up to 100kg

90 days 90 days 90 days 90 days

Free storage of packed parcels that are ready for dispatch, up to 100 kg

30 days 30 days 30 days 30 days

Fee for each incoming/dispatching parcel

No No No No
 

Standard packaging, average goods

  £1-5, depending on parcel dimensions
  £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions
 

Packaging for large sized or fragile goods and large electronics

  £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions

Special enforced packaging if required**

Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.)
 

Required verification  (documents copies submission)

  No   Yes   No   No

Orders consolidation/split fee

  £1.50 per each consolidation/split   £1.50 per each consolidation/split   No   £1 per each consolidation/split

Back-order to main order consolidation fee**

  No   £1.50 per each consolidation   No   No

Disputing and cases opening with sellers

  Free   Service not provided   Free   Free

Urgent purchase and urgent packaging (within 1 hour), if required

  £5    £5 for urgent packaging   £5    £5 

Instant SMS-notifications on orders, parcels, messages

  Free   Free   Free   Free

Contents photos

  £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos

Shipment of parcels exceeding 10kg and 20kg

  Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50

Full list of goods in account

  Free   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   Free   Free

Declaration form filling determined by sellers invoice

  Free   Free   Free   Free

Declaration form filling determined by customers preferences

  £3 per parcel dispatched from Alfa.uk warehouse £3 per parcel dispatched from Alfa.uk warehouse   Free £3 per parcel dispatched from Alfa.uk warehouse

Separate items or whole orders return back to a seller***

£10 £10 £10 for a whole order return. FREE for partial return. £10

Any other additional services (for example, hangers removal, defects check, functional test etc.)

  £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)

Disputing with postal/courier services

  Free   Free for parcels dispatched from Alfa.uk warehouse   Free   Free
 

Item collection from over the UK by Alfa.uk driver

  £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10    £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10

Popular UK online stores

Questions and answers

How long does it take to ship the purchase to New Zealand?

We pack and ship your package within 48 hours. If we miss the deadlines, we compensate for the delay.

Shipping time to New Zealand depends on the shipping company and method. You can estimate the time and fare using our calculator.

How can I place orders in UK stores that don’t accept payments from international buyers?

You can use the free Personal Shopper service. We will buy goods for you, you just need to choose the appropriate fare when registering on the website.

Can I shop in several stores?

Of course, you can. Use consolidation to combine goods into one package. Repackaging of parcels is a paid service. Cost for standard items is up to £5 and for large, fragile items and electronics is up to £10. Repackaging under a special request costs £6-30 per minute or £12 per hour + material cost.

What items can I order in the UK?

You can buy whatever you want: electronics, cosmetics, clothes, shoes, accessories, household goods, and groceries. The full list of online stores will be available to you after registering on the website.

Which transport companies deliver the order to New Zealand?

DHL, TNT, DHL, and Parcel Force ship packages to New Zealand.

Delivery

DHL TNT Parcelforce DPD

Payment

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