How does it work? Just three steps:
Shop your favorite British brands from anywhere in Singapore
Alfa.uk helps Singapore customers to shop in the UK and save money.
Register and choose items in any British online store. As soon as your parcel reaches us, we will send you a free SMS notification. Upon receipt of your parcel, we can take photos and inspect its contents before shipping it to Singapore. This will help to make sure everything is okay.
Besides, we can store your order for up to 90 days for free. Meanwhile you can shop in other UK online stores. After that we will ship all your purchases in one parcel. It is convenient!
Photos, checks and product consolidation are paid options. We offer various additional services. They can be found here.
An online store does not ship within the UK and only offers pickup?
Don't worry! We will pick up your order and send it to you.
You can't place an order on a website or want to catch a sale?
We have helped thousands of customers from Singapore, and we will help you as well. Browse online stores and send us a shopping list. We will buy items from any seller, receive them, check color and size, and send them to you.
Refund VAT on online purchases
You can refund VAT you paid for your purchase in a UK online shop. Order items with VAT and select section "Happy VAT". Use a calculator to calculate the VAT amount and find out how you can benefit from your purchases.
A high amount of VAT may cover shipping costs as well as refund part of the purchase price. It's profitable!
Receive parcels quickly with reliable delivery services
We work with reliable parcel delivery services such as DPD, Parcelforce Worldwide, DHL and TNT. This means that you get high-quality service and delivery from Britain to Australia will be fast enough.
Delivery
Payment
Get a shipping quote from the UK to Singapore
Rates
| Assisted purchase | Virtual address | Happy VAT | eBay order | |
|
Service fee |
0% for any goods type in any online store |
Free No limit for incoming parcels |
£15 for a first order item, plus additional £5 per every 5 items in an order | 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval |
|
VAT Return possibility |
No | No | Yes | No |
|
SKU, size and colour check |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Minimum fee for each order |
No fee |
No fee | £15 | No |
|
Free storage of orders at our warehouse, up to 100kg |
90 days | 90 days | 90 days | 90 days |
|
Free storage of packed parcels that are ready for dispatch, up to 100 kg |
30 days | 30 days | 30 days | 30 days |
|
Fee for each incoming/dispatching parcel |
No | No | No | £1.50 |
|
Standard packaging, average goods |
£1-5, depending on parcel dimensions |
£1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions | £1-5, depending on parcel dimensions |
|
Packaging for large sized or fragile goods and large electronics |
£3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions | £3-10, depending on parcel dimensions |
|
Special enforced packaging if required** |
Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) | Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) |
|
Required verification (documents copies submission) |
No | Yes | No | No |
|
Orders consolidation/split fee |
£1.50 per each consolidation/split | £1.50 per each consolidation/split | No | £1 per each consolidation/split |
|
Back-order to main order consolidation fee** |
No | £1.50 per each consolidation | No | No |
|
Disputing and cases opening with sellers |
Free | Service not provided | Free | Free |
|
Urgent purchase and urgent packaging (within 1 hour), if required |
£5 | £5 for urgent packaging | £5 | £5 |
|
Instant SMS-notifications on orders, parcels, messages |
Free | Free | Free | Free |
|
Contents photos |
£2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos | £2.50 for 3 photos |
|
Shipment of parcels exceeding 10kg and 20kg |
Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 | Fees for shipping parcels over 10kg - £5, over 20kg - £7.50 |
|
Full list of goods in account |
Free | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | Free | Free |
|
Declaration form filling determined by sellers invoice |
Free | Free | Free | Free |
|
Declaration form filling determined by customers preferences |
£3 per parcel dispatched from Alfa.uk warehouse | £3 per parcel dispatched from Alfa.uk warehouse | Free | £3 per parcel dispatched from Alfa.uk warehouse |
|
Separate items or whole orders return back to a seller*** |
£10 | £10 | £10 for a whole order return. FREE for partial return. | £10 |
|
Any other additional services (for example, hangers removal, defects check, functional test etc.) |
£2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) | £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) |
|
Disputing with postal/courier services |
Free | Free for parcels dispatched from Alfa.uk warehouse | Free | Free |
|
Item collection from over the UK by Alfa.uk driver |
£1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 | £1.70 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10 |
Popular UK online stores
Frequently Asked Questions
We work fast. The maximum time for packing and dispatching a parcel is 48 hours. We guarantee compliance with stated timelines, and in case of delay, we shall pay a compensation fee.
Shipping is free if your purchase is worth over £200 and your package weighs up to 5 kg, or your purchase is worth over £300 and your package weighs 5 to 10 kg.
Please remember that the maximum order value is £1,500. It must include VAT.
We ship to anywhere in Singapore and offer low-cost options and express shipping. Shipping takes 4 to 10 business days. The time depends on the delivery service chosen and customs clearance.
You can return an individual item or the entire order. Return is a paid service. The cost of return service is £10. If an online store does not have free return, you will also have to pay the cost of shipping for returned items.
Tobacco, lighters, prescription drugs, certain ceramic cooking utensils as well as foodstuffs containing alcohol, dairy products, meat, poultry, fish, or seafood are prohibited from shipping to Singapore.