Fast and easy shipping from the UK to Singapore

Found something you like in the UK, but the online store won’t ship to Singapore? Buy cool stuff on any UK website with us! Alfa.uk provides a secure and fast-forwarding service for your purchases from the UK online stores to anywhere in the world.

How does it work? Just three steps:

We provide you with a free "virtual address". This is the real UK address of our UK warehouse.
You shop online in the UK and specify your "virtual address" for delivery. Your items will be delivered to our warehouse address.
We receive your order at our warehouse, pack it, and ship it to Singapore.

Shop your favorite British brands from anywhere in Australia

Alfa.uk helps Australian customers shop in the UK and save money while doing so.

Register and choose items in any British online store. As soon as your parcel reaches us, we will send you a free SMS notification. Upon receipt of your parcel, we can photograph and inspect its contents before shipping it to Australia. This will help make sure everything is okay.

Besides, we can store your order for up to 90 days. You can shop in other UK online stores. After that, we will ship all your purchases in one parcel. It is convenient!

Photos, checks, and product consolidation are options. We offer many additional services. They can be found here.

An online store does not ship within the UK and only offers pickup?

Don't worry! We will pick up your order and send it to you.

You can't place an order on the website or want to catch a sale?

We have helped thousands of customers from Australia, and we will help you, too. Browse online stores and send us a shopping list. We will buy items from any seller, receive them, check color and size, and send them to you.

Refund VAT on online purchases

You can refund VAT you paid for your purchase in a UK online shop. Order items with VAT and select section "Happy VAT". Use a calculator to calculate the VAT amount and find out how you can benefit from your purchases.

A large amount of VAT may cover the cost of return service and shipping costs, and refund part of the purchase price. It's profitable!

Receive parcels quickly with reliable delivery services

We work with reliable parcel delivery services such as DPD, Parcelforce Worldwide, DHL, and TNT. This means that you get high-quality service, and delivery from Britain to Australia will be fast, just a few days.

Rates

  Assisted purchase Virtual address Happy VAT eBay order

Service fee

0% for any goods type in any online store Free
No limit for incoming parcels
£15 for a first order item, plus  additional £5 per every 5 items in an order 5% of a parcel contents total value. Fee is only charged for a consolidated parcel and not for individual items in a parcel. A parcel can contain several lots from different sellers purchased at any time interval

VAT Return possibility

No No Yes No

SKU, size and colour check

Free £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) Free Free

Minimum fee for each order

No fee
No fee £15 £8

Free storage of orders at our warehouse, up to 100kg

90 days 90 days 90 days 90 days

Free storage of packed parcels that are ready for dispatch, up to 100 kg

30 days 30 days 30 days 30 days

Fee for each incoming/dispatching parcel

No No No No
 

Standard packaging, average goods

  £1-5, depending on parcel dimensions
  £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions   £1-5, depending on parcel dimensions
 

Packaging for large sized or fragile goods and large electronics

  £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions   £3-10, depending on parcel dimensions

Special enforced packaging if required**

Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.) Cost of packing materials + labor cost of £12 per hour (e.g. £6 for 30 minutes, etc.)
 

Required verification  (documents copies submission)

  No   Yes   No   No

Orders consolidation/split fee

  £1.50 per each consolidation/split   £1.50 per each consolidation/split   No   £1 per each consolidation/split

Back-order to main order consolidation fee**

  No   £1.50 per each consolidation   No   No

Disputing and cases opening with sellers

  Free   Service not provided   Free   Free

Urgent purchase and urgent packaging (within 1 hour), if required

  £5    £5 for urgent packaging   £5    £5 

Instant SMS-notifications on orders, parcels, messages

  Free   Free   Free   Free

Contents photos

  £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos   £2.50 for 3 photos

Shipment of parcels exceeding 10kg and 20kg

  Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50   Fees for shipping parcels over 10kg - £5, over 20kg - £7.50

Full list of goods in account

  Free   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   Free   Free

Declaration form filling determined by sellers invoice

  Free   Free   Free   Free

Declaration form filling determined by customers preferences

  £3 per parcel dispatched from Alfa.uk warehouse £3 per parcel dispatched from Alfa.uk warehouse   Free £3 per parcel dispatched from Alfa.uk warehouse

Separate items or whole orders return back to a seller***

£10 £10 £10 for a whole order return. FREE for partial return. £10

Any other additional services (for example, hangers removal, defects check, functional test etc.)

  £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)   £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes) £2 per request. If a request completing time exceeds 15 minutes then there will be an additional cost of £10 per hour (£6 per 30 minutes)

Disputing with postal/courier services

  Free   Free for parcels dispatched from Alfa.uk warehouse   Free   Free
 

Item collection from over the UK by Alfa.uk driver

  £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10    £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10   £1.15 per 1 British mile + £5 service fee (return trip is free). If the distance is less than 50 miles the surcharge is £10

Popular UK online stores

Frequently Asked Questions

How long will it take to ship a parcel?

We work fast. The maximum time for packing and dispatching a parcel is 48 hours. We guarantee compliance with stated timelines, and in case of delay, we shall pay a compensation fee.

How much will shipping cost?

Shipping is free if your purchase is worth over £200 and your package weighs up to 5 kg, or your purchase is worth over £300 and your package weighs 5 to 10 kg.

Please remember that the maximum order value is £1,500. It should include VAT.

How soon will the parcel reach the buyer?

We ship to anywhere in Australia and offer low-cost options and express shipping. Shipping takes 4 to 10 business days. The time depends on the delivery service chosen and customs clearance.

Can I return a parcel, and how much will it cost?

You can return an individual item or the entire order. Return is a paid service. The cost of return service is £10. If the online store does not have free return, you will also have to pay the cost of shipping for returned items.

What products are prohibited from shipping to Australia?

Tobacco, lighters, prescription drugs, certain ceramic cooking utensils, and foodstuffs containing alcohol, dairy products, meat, poultry, fish, or seafood are prohibited from shipping to Australia.

Delivery

DHL TNT Parcelforce DPD

Payment

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